Customer login

Supplier login

Frequently asked
questions

Image

How does the simplified preventive pest control system work?

Preventive visits from pest control firms are expensive. If you use PestGuard, you only pay when it’s absolute necessary to call someone in. It’s a win-win situation.

Does Quality Guard store data locally?

No, everything is kept in the cloud and exchanged between our servers so that there’s always a full backup. Quality Guard hosts its servers at one of the most secure data centres in Europe.

How do I print labels?

Quality Guard offers simple label printers that have been specially chosen to link with the app. The devices we supply come with a two-year guarantee covering all repairs, providing the device was used correctly. You can choose from a wide range of label formats.

The temperature sensors are completely wireless and use their own protocol. The data is made available via a service agreement which includes a comprehensive guarantee for the sensors. Annual calibration of the alert system is also covered. Plus the price includes all the SMS and email alerts.

The temperature sensors are completely wireless and use their own protocol. The data is made available via a service agreement which includes a comprehensive guarantee for the sensors. Annual calibration of the alert system is also covered. Plus the price includes all the SMS and email alerts.

Can I get training to learn to use the system?

Quality Guard works with Advise Food Safety Consult to offer training. The sessions qualify for representation in the SME portfolio, IPV and joint committees.

Why would I want a Smiley certificate?

If you put your Smiley certificate in a prominent location, your customers know that you place a high value on food safety. It’s a great recommendation and gives your customers peace of mind. You have to apply all the food safety laws anyway. Did you know that once you’ve been awarded your Smiley certificate, your annual contributions to the FAVV will be reduced by 75%? Your enterprise will also not be audited for food safety so often – audit frequency reduces once you’ve got your Smiley.

What sectors can benefit most from Quality Guard?

Quality Guard can offer support in any sector that is active in transforming or distributing food products. The lion's share of our customers are butchers, bakers, restaurant and catering services, retailers and institutional kitchens. Small-scale food enterprises use our services to manage and simplify the costs of providing quality.

Can I link Quality Guard to … ?

We believe in a unified approach. That’s why our system is linked to numerous suppliers of weighing systems, tills, packing equipment and online shops. These include:

Who is responsible for adding my raw materials to the application?

We always request product lists from the suppliers. We currently have over 10,000 suppliers in our database. When anything changes, our nutritionists immediately check all the technical information sheets, ingredients, allergens and nutritional values. We also arrange for translations into French, English and German.

Do all suppliers work with Quality Guard?

Our job is to make sure that every supplier is included in the application. It’s logical, after all – lots of functions are inextricably linked to suppliers: incoming goods checks, tracking, compiling recipes, evaluations, the online shop, etc.

Image

Would you like to know more?

Give us a call!

Vanaf 8u. morgenvroeg kan je ons ook telefonisch bereiken.

Our team is available to answer your questions every working day from 8 am to 5 pm.